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Privacy Policy

At PEAK Alarm, Inc. (“PEAK”, “we”, “us”, or “our”) your privacy is important to us. We are committed to maintaining the confidentiality, security and accuracy of your information. This Privacy Policy (the “Policy”) describes how we use the information we collect from you online at www.PEAKAlarm.com and other websites owned and operated by PEAK (“Sites”) and in connection with products and services provided by PEAK (collectively “Services”). This Policy does not apply to your use of unaffiliated websites to which any of the Sites are linked or contain links to, including, without limitation, www.authorize.net, and www.alarm.com (including any web application offered by or through Alarm.com). PEAK is not responsible for the privacy practices or the content on such linked sites and/or web applications. This policy does not address the privacy practices of any third parties or other service providers and you should carefully read the privacy policies of each site you visit.

The Information We Collect

PEAK collects and maintains different types of information about individuals and businesses with whom we interact and provide Services. This information may include:

  • Name and/or business name;
  • Home address and/or business address;
  • Home, business, and/or mobile telephone number;
  • Email address(es);
  • Credit, debit, electronic funds transfer (“EFT”) information, and/or automated clearing house (“ACH”) information, or other payment account number and related information;
  • Date of birth;
  • Social Security number or Federal Tax ID;
  • Information related to Services provided to you;
  • Customer and/or business relationship information; and
  • Market-related information that does not identify you personally for purposes of analysis and offering new products and services.

If you opt out of receiving marketing material, PEAK will ensure that new data collected about you will not be used by PEAK for targeting advertising purposes.

The Purposes for Collecting Information

PEAK collects information to allow us to manage and develop our business and operations, including:

  • Providing you Services;
  • Processing payments from you for Services;
  • Establishing and maintaining business relations with you;
  • Reviewing the Services that we provide to you;
  • Informing you of Services other than those that you have specifically requested, unless you have opted out of receiving marketing material from PEAK;
  • Responding to your comments or requests;
  • Protecting us against error, fraud, theft and damage to our goods and property;
  • Enabling us to comply with applicable law or regulatory requirements; and Any other reasonable purpose to which you consent in writing.

Disclosure of Information

We do not disclose information about you to other entities who may want to sell their products to you. Your information may be disclosed when required by law or when essential to provide Services to you. For example, information may be disclosed for the following purposes:

  • As permitted or required by applicable law or regulatory requirements, such as in response to a subpoena or other legal process;
  • To provide information to law enforcement, fire service personnel, or emergency personnel as part of Services;
  • Part of PEAK’s regular reporting activities to provide aggregate data to PEAK’s affiliates and subsidiaries, and in a manner does not identify you personally;
  • Information that is already available to the public; and To employees, contractors, consultants and other third parties who require the information solely to assist PEAK to establish, maintain and manage Services with you, including, for example, third parties that provide services to us or on our behalf or third parties that collaborate with PEAK in the provision of Services to you.

Safeguarding Information

PEAK uses reasonable technical, operational, and administrative measures to safeguard your information in a manner that is commensurate with the sensitivity of such information. Unfortunately, no form of storage or transmission is completely secure. If you have reason to believe that your information has been compromised as a result of the Sites and/or Services, please contact us immediately as set forth below under “Contact Information”.

We additionally want to remind you that email is not secure against interception. In the event that you submit credit card information and/or EFT/ACH information, please do not provide such information via unsecured e-mail, general fax, or general voicemail. Below are more secure methods for you to provide credit card information and/or EFT/ACH information:

  1. Through our secure payment portal available at https://portal.peakalarm.com/;
  2. Speak live with a PEAK Alarm representative; or
  3. Provide via encrypted email.

PEAK strongly encourages consumers and other customers with access to the payment portal identified in (i) above to make payment(s) through such payment portal. For further information about PEAK’s safeguarding of credit card, electronic funds transfer, and automated clearing house transactions, please contact us as set forth below under “Contact Information”.

Accuracy of Information; Accessing Your Information

It is important that the information PEAK holds about you is accurate and current. You are responsible for informing PEAK of changes to such information. If you want to know what information PEAK holds about you or wish to change information that is inaccurate or out of date, please contact your local PEAK branch office. If you do not know your local PEAK branch office please visit to search by zip code or click on the Locations tab to view a list of all PEAK offices. It may not always be possible to completely remove or modify information in our databases in a short period of time, although we will make reasonable efforts to do so upon your request. We may retain some of your personal information for a short period of time following your request or termination of your relationship with PEAK so that we can comply with legal obligations, prevent fraud and assist with investigations.

Retention of Your Information

As stated above, we will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and as necessary to comply with our legal obligations and document retention policy, resolve disputes, and enforce our agreements.

Revisions to this Policy

PEAK may from time to time make changes to this Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with information. We will post any revised version of this Policy on this website. This policy is effective as of March 9, 2016.

Contact Information

For any further information related to this Policy, or to contact us as set forth above, please write, email, or telephone us using the contact information listed below:

Privacy Policy
PEAK Alarm Company, Inc.
1534 S Gladiola
Salt Lake City, Utah 84104
[email protected]
866-348-7718

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Learn how to contact Superior Alarm & Fire Protection — a member of the PEAK Alarm family of companies.

I have been using Peak for 18 years and they have never let me down. I ...
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I have been using Peak for 18 years and they have never let me down. I recently had one of there service techs Kovork and he was a joy to help me with an issue. Great Company Representative and very complete in knowledge.
Been with Peak Alarm which was formerly Superior Alarm for ten years, great company to ...
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Been with Peak Alarm which was formerly Superior Alarm for ten years, great company to work with, very accommodating when it comes to scheduling. Highly recommend Peak Alarm.
Garrett did an excellent job representing Peak. He did his job well and took the ...
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Garrett did an excellent job representing Peak. He did his job well and took the time to let us know what he was doing and why. He was considerate to those working. He ensured that we were satisfied with the job done and set the expectations for future involvement with Peak.
All of our issues addressed, all our questions were answered. Extremely happy with the service ...
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All of our issues addressed, all our questions were answered. Extremely happy with the service and the company!
We have used Peak Alarm for many years. Peak Alarm has always done a great ...
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We have used Peak Alarm for many years. Peak Alarm has always done a great job and continually tries to get better. Their effort and professionalism is much appreciated.
I have dealt with Dan and company for around 20 years on a couple of different ...
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I have dealt with Dan and company for around 20 years on a couple of different projects and have always been pleased with their service. We have never had any surprises due to lack of communication or clarity as to the scope of the work to be done. All went as explained up front. Nice to deal with real people from the front office to the field.